Delivery policy
Anadex Labs will confirm by email or telephone receipt of your order and the expected dispatch date. In general, items are shipped within 24 hours of payment confirmation. If any item is not in stock, we will inform you of the expected dispatch date. This rarely exceeds 5 working days. If this does not meet with your approval, we will refund your full payment.

Delivery methods for Australia
Items are posted within Australia.
Delivery times vary according to location and range from 2 to 5 working days. You may request that your order be sent by courier or express post. Note that additional fees will apply in this instance.

Delivery methods for US - International
All orders are sent via Express Couriers International (ECI). This facility provides you with a tracking code that enables you to track the progress of your parcel over the internet. Expect delivery within 5 working days.

Returned merchandise and refunds
Merchandise that is returned to Anadex Labs because it does not meet your needs will be refunded in full provided that:

• The merchandise is received by Anadex Labs undamaged and unaltered

• Enclosed within its original packaging

• You have contacted us by phone or email within 3 days of receiving the item requesting a refund. We will supply you with a refund reference number.

• You have shipped the merchandise to us within 7 days of notifying us that a refund is required.

Credit card details and security
Anadex Labs does not store your credit card or bank details in any form.
Consumers that use links from our site to other payment gateways need to check with these institutions regarding their policy and security provisions in relation to credit card details.  Note that Anadex Labs is not supplied with your credit card details when using any of the offered external payment gateways.(PayPal)