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Terms & Conditions

Anadex Labs Pty Ltd :: Help zone

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Terms & Conditions  

Terms & Conditions

Terms & Conditions

Delivery policy

Anadex Labs will confirm by email or telephone receipt of your order and the expected dispatch date. In general, items are shipped within 24 hours of payment confirmation. If any item is not in stock, we will inform you of the expected dispatch date. This rarely exceeds 5 working days. If this does not meet with your approval, we will refund your full payment.

Delivery methods for US - International

All orders are sent via Express Couriers International (ECI). This facility provides you with a tracking code that enables you to track the progress of your parcel over the internet. Expect delivery within 5 working days.

Returned merchandise

Merchandise that is returned to Anadex Labs because it does not meet your needs will be refunded in full provided that:

The merchandise is received by Anadex Labs undamaged and unaltered

Enclosed within its original packaging

You have contacted us by phone or email within 3 days of receiving the item requesting a refund. We will supply you with a refund reference number.

You have shipped the merchandise to us within 7 days of notifying us that a refund is required.


You can choose a refund or exchange if an item has a major problem. This is when the item:

. has a problem that would have stopped someone from buying the item if they had know about it;

. is unsafe;

. is significantly different from the sample or description; or

. doesn't do what we said it would, or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for the drop in any value.

If the problem is not major, we will repair the item within a reasonable time, if it is not repairable in a reasonable time you can choose a refund or a replacement.

Please retain your invoice as proof of purchase

Credit card details and security

Anadex Labs does not store your credit card or bank details in any form.

Consumers that use links from our site to other payment gateways need to check with these institutions regarding their policy and security provisions in relation to credit card details. Note that Anadex Labs is not supplied with your credit card details when using any of the offered external payment gateways.(PayPal)

Any credit card details that Anadex Labs may transmit over the internet will be done using a Secured Socket Layer (SSL) based transaction to at lease 128 bit or greater

Anadex Labs Pty Ltd - ABN 14010 597 047 Copyright © 2006-2017 Anadex Labs Pty Ltd